FAQ as at February 2nd, 2023.

I've accidentally dragged my chat floater off screen and now I cannot get it back!

Although not easily achieved and took us a while to reproduce, it can happen, but is more commonly associated with the Camera floater.    We are working on a way to ensure that floaters can never be lost from screen. This is an inherited bug that we were unaware of.   For now, here is the workaround:

Log Out of the viewer
Start the viewer but do not login.
Top menu > Advanced > set Debug. 

Chat Floater:
highlight:  ChatterboxRect and press 'Reset Default'

Camera Floater:
highlight: FloaterCameraRect3 and press 'Reset Default'

Close the debug window and login.

Login issues and unable to connect to simulator (inventory won't load after multiple relogs)

Nearly always a region problem, not a viewer problem.  So many issues can be immediately resolved by choosing to login to a different region. When your login appears strange in anyway or outright fails, next to where you put your name and password on the Genesis launch page, is another box which asks where to login to?  This is usually set to "home" or "previous location".  If you have issues, try putting the word Sandra in there and login.  Sandra is a water region and an excellent place to reload your inventory or fiddle with other settings.  It is also a very good place to try to reproduce a previous error.  If you cannot reproduce it there, then the problem is often the region you were on and not the viewer at fault.

On installation, Windows Defender blue box warning of the perils of installing!

Very Important: Always download Genesis directly from us only.

This comes down to your trust in us.  You need to choose "Run Anyway", to begin the installation.  This happens because Genesis and all other Third Party Viewers, are not 'digitally signed'.  Signing is not only excessively expensive but removes all anonymity and would give open access to names, phone numbers, addresses and emails. Just like you, we value privacy.  Please be assured that we would never do anything to undermine your trust in us.   We cannot promise to be bug-free, but we can promise that we would never deliberately create any content that is harmful to your computer, or jeopardises your privacy.

Where is Wearable Favorites?  

Open the Quick Preferences (Genesis logo bottom right).  Choose Toolbar options

In the fifth column, 3 up from the bottom, tick "Favorites".

This will provide you with a quick button to the Favorites folder where you can drag inventory (except links) to that folder if you use those items a lot.  It is also the same place where you put your landmark for the top of screen Favorites bar.

The Viewer doesn't open maximised

Right-click desktop icon for Genesis, click properties, and in the Run box change "Normal Window" to Maximised and OK it.   You may have to do this on further new installs.

What is the optimum size for my cache?

We think, not more than 4gb.  Imagine an encyclopedia with thousands of topics.  You want to find a specific subject so you go to the index, but finding the information you want takes a long time because index is so massive.  This is how your cache works.  Sometimes smaller is better!  Whitelist the location of your cache in your virus scanner.  You don't want it scanning thousands of tiny cache elements constantly.    If you have 16gb or more of ram, consider installing a Ram drive of 2gb and storing your cache there.  Modern Ramdrives automatically copy the information back and forth on boot-up and shutdown without any user intervention.  See our post on RAM Drives for more information.

How do I change from arrow keys to WASD for movement?

Go to Preferences > Input > Input & Movement, and under the movement options, enable WASD to control movement.

When disabled, typing a letter on the keyboard will open the bottom chat bar.  If you do not want the bottom chat bar opening each time and you use arrow keys for movement:  enable  "Arrow keys always move the avatar" and  "WASD to control movement"

You can still use arrow keys to move and typing a letter will not open the bottom chat bar.

Mouselook button appears for no apparent reason.

Then you are most certainly wearing a Vista AO. 

Vista uses some funky code to get around land perms when scripts are disabled.  A byproduct of this code is that it spawns the Mouselook button.    Detaching and reattaching your Vista AO will remove the mouselook button.

Alternative solutions are to copy your AO config card and animations to another AO Hud such as the free Akeyo ones,  or use the inbuilt AO in Genesis.

We are also working on a way to defeat this attachment from spawning mouselook in subsequent releases, but Vista AO is not open source so please bear with us.  If you experience this on another type of AO, please let us know.

How to disable some, but not all Hover Tips

Top Menu > View > Hover Tips.

If you untick all options, you will no longer see any hover tips.

If you enable Show Tips, but untick 'Land Tips' & 'Tips on all objects' you will only see tips for: 

Other residents - their complexity (render weight).

Scripted objects (non scripted will be ignored).

We will be exploring a way to to see if we can differentiate between Avatars and Scripted objects, which will hopefully allow you to turn off information on scripted objects and just see Avatar complexities. 

I came from another viewer and now I have less inventory!

Genesis does not count links as inventory.  If you have many saved outfits that use links, the Inventory count will be less than from another viewer.  Nothing is missing.

Does Genesis work on other grids?

It might, but is not supported.   To obviate the need to maintain multiple versions of Genesis Viewer due to Second Life proprietary routines, Genesis is tested in Second Life only and as such, we are unable to offer support, solutions and fixes, pertaining to other grids.

Group chat stalls / Friends who are online show as offline / When I friend someone, my other contacts appear as offline.

These are all server side issues, affecting all viewers.  LL hopes to have a fix for group problems soon<tm>, but probably not until January.

For group chat issues, close the group and reopen it again.   IMing a user who you know to be online will change their status to online.

How do I render my Friends only?

Preferences  > Genesis > Adv. Features   and choose from:

Render avatars with complexity below the limit you set.

Always renders friends, regardless of complexity.

Only render friends.

Only render yourself.

Why didn't receive an offline friendship request or an object that was sent to me?

Anything that uses Instant Message protocol, i.e. Offline IM's, Inventory offers, Object spam, Group notices and Friendship Requests are all subject to being capped when you are offline and reach the total combined limit.  The type of account you have determines your capped limit.   Basic accounts are capped at 15 and premium accounts are capped at 80.  SL Wiki Offline Message Limits

Therefore basic level accounts will be more prone to not receiving offline items, notices etc.  This is a global setting by Second Life and will therefore work the same on all viewers.  Basic accounts can receive a maximum of 15 offline 

I teleported and my hair and shoes fell off.

They have probably not fallen off and are still attached and the vertex buffers needs to refresh. This can happen on any viewer.  Go in and out of Wireframe mode (CTRL+Shift+R) to refresh your attachments, scenery or anything else.  It is the ultimate refresh and only takes a couple of seconds.

I can't hear the media when I'm sitting in the back row of the movies

Media sound gradually tapers the further your avatar moves away from it. In Debug:  MediaRollOffMax is the distance at which media volume will cut off completely. The default range is 30 meters.  You can increase this, but don't go wild.  You don't want to be listening to everyone's television at the same time!

How to Resync dances?

In chat type /resync  (can also be accessed via top menu, Genesis > Resync dances).

How to make a blacklisted asset reappear without needing to relog or tp?

With camera constraints disabled,  remove the item from the asset blacklist,   wheel your mouse back until the region becomes just a dot...   change your active group.   Press Esc twice, and the asset will reappear (without needing to TP or relog)

Someone is wearing a face-light that has gone nuclear!

Mute then Unmute the person, it will turn their face light off on your end.  Works on all viewers because it sends a kill command to the server.

Changing clothes whilst wearing an animesh pet, deforms me.

This behaviour can happens on any viewer and is not limited to Genesis specifically. 

Detach your pet before changing clothing.

How to change windows from opening your previous viewer to handle SLurls when you are using Genesis?

You need to run the slurl proxy to fix this  https://wiki.firestormviewer.org/slurl or you can uninstall the viewer and reinstall it.  Windows always opens the viewer most recently installed for SLurls.

How can I help with bug squashing?

After a crash or some inexplicable behaviour, your log files will probably contain information pertaining to the event.  If you would care to share your log file with the Devs, here is what you need to do *before* you relaunch the viewer.

Navigate to c:\user\yourpcname\appdata\roaming\genesis-eve-test\logs   and find genesis.log   Grab it and drag it to desktop.  Right click and open it in Notepad and check for any personal information that you do not wish to share.   Typically this is when you named your PC with your RL name.   Feel free to 'search and replace' any information like that with something else.  When you are happy with it, please email it to genesisviewer (at) gmail (dot) com  We will delete the log once it has been reviewed.   Thank you.

How can I upload a profile picture for free?

Genesis supports the uploading of free profile pictures via our new Profile floater (which is not fully implemented yet).  In Debug, change GenxProfileFloater to True.  Open your profile and choose upload profile picture.   Switching between legacy and new profile mode, does NOT require a restart. 

How to have multiple different naming systems for people in screen floaters?

To customise your naming systems beyond those offered in preferences, you need to go into Advanced > Debug settings and search "NameSystem"

The following settings allow you to change your naming system for each floater:









Values are:  0 = Old Style, 1 = Display Names and Username, 2 = Displayname only, 3 = Old Style (Display Name)

Active Speaker list is not populating the names of everyone speaking

At the bottom left of the active speaker floater, press the refresh button.  It takes about 30 seconds to repopulate the active speaker list.  (The button next to refresh, will pause the list and is included for ease of use for administrators).

How to change the short date format from US to European format

To change from MM/DD/YY to DD/MM/YY go to (top menu) Advanced > Debug Settings and change: ShortDateFormat to %d/%m/%Y

How to change the length of time that Inventory considers and item to be 'Recent'

Inventory:  By default 'Recent' items only show until your next login.  You can change this to any amount of time.

Click the 'Recent Items' tab, then the tab "file" in the inventory floater, "show filters" and change it by hours and days for how long an item should be considered recent.

How to modify a saved outfit

Wear the saved outfit and make your changes. Use the inventory floater 'File' menu and click, 'Update Outfit' and this will apply the changes to your outfit, for the next time you wear it.

How to select (or delete) only my own rezzed objects?

Top menu > Tools > Select only my objects.   Left click the mouse and drag a box over the area to highlight only objects that belong to you.  You can take them, move them or delete them.   Don't forget to uncheck this option again once you have finished!

How to inspect what someone else is wearing?

You can use the built-in inspect option, but the quickest way is...

Right click the ground and choose Edit, then Left click on the item of clothing someone is wearing... you nosy parker you!   It will bring up the edit window showing the name of the object/item and who created it.

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